Growth in the luxury travel market is driving increased competition for customers and those customers are seeking experiences that leave them particularly inspired and refreshed. As Travel Experience Advisors, we help the biggest brands and most iconic properties learn about the customer's perspective by experiencing properties and services as travelers who are seeking the best. Our private consultation model is unique, we will never publish an online review, and our global experience ensures a fresh and refined perspective. We deliver results because we are not merely checking boxes on a corporate form nor are we seeking to shame our clients with critical reviews. Lydia and Scott are your experienced global partners in your mission to refine your travel experience so that no detail is overlooked.

Bespoke Consultations

Privacy and Discretion

Our clients have repeatedly affirmed our commitment to privacy and discretion. When we visit a luxury hotel, we carefully avoid interactions with staff and other guests that cause conflict. The staff, guests, and other patrons are unaware of our business at the hotel. Nothing we do indicates that we expect special treatment. We do this to preserve the integrity of the hotel with its guests and maintain a public image of positive tranquility. We are pleased to present our six-fold commitment to privacy and discretion, which we uphold to protect your business and reputation while we help you achieve the next level of excellence.

• We will never publish online reviews. Our business exists to serve you, our valued clients, with privileged and occasionally confidential information. As guests of your hotel, airline, or restaurant, we remain under an agreement to protect your reputation. All of our insights are shared confidentially and none of our information is shared online.
• We hold your information in trust. None of the information we collect is ever shared with competitors. Our insights on the guest experience are designed to help you succeed at delivering the high level of service to which you aspire. We will never share documentation, photographs, or any information related to our Travel Experience Advisory consultation without your permission even as we license you to share our observations at your own discretion.
• We are discreet. Using time-tested techniques, we ensure that your establishment is thoroughly vetted.
• We are positive Our unique assessment model is designed around a simple concept: Give hospitality professionals a chance to succeed and excel. When we encounter a problem, we carefully document it for the client while remaining focused on achieving a positive outcome with the establishment's staff. The goal of our advisory services is to identify strengths and weaknesses, demonstrate kindness and understanding with all the staff, and highlight opportunities to move beyond a 4.6 and achieve 4.8 and 4.9 with guests.
• We protect your customers We will never photograph other customers in the hotel or restaurant or on the airplane. Because the customers must never know we are assessing the business, we will never ask for permission to photograph customers, either specifically or as part of a general photograph.
• We deliver lasting value Our multi-criteria assessment identifies specific opportunities, targets, and timelines, in consultation with your staff. You can track your own progress or request a follow-up visit from us.

Success Stories

A hotel in Dubai, UAE, made significant improvements to their high-end spa in just three days, thanks to our focused recommendations. This has allowed them to retain staff in a demanding global market, improve customer satisfaction, and reduce operating costs. Our 24-month follow-up visit revealed that the improvements to processes and training were continuing to add value.

A luxury resort on the Adriatic Coast sought our services to improve their guest experience, leading to new procedures to ensure property wayfinding, daily cleaning, and room service options. Their service has improved with no staffing changes.

Our pursuit of new partnerships led to an assessment of a resort and spa in Arizona, United States, leading to an extensive report on various room types across their sprawling campus. This included recommendations related to their food and beverage operations at each of the property's restaurants, specific recommendations for improving the guest, private, club, and spa pool areas, and recommendations regarding nuisance noise reductions for rooms with lower revenues.

A growing relationship with a major luxury brand led to a spa and resort assessment in Doha, Qatar. Our assessment led to improvements to the resort's planned remodeling activities, allowed them to optimize their spa design for increased guest privacy, and brought about changes to the hotel's check-out process.

Work With the Best!

You will benefit from the unique qualifications of Lydia and Scott's partnership. More than 35 years of combined experience in education and engineering ensures you'll benefit from expertise in project management, business analysis, business development with professionals who are recognized for their performance in studying human factors, human behavior, quality management, and technology integration. This business-aware, people-centric skillset forms the foundation of their work. You'll benefit from Lydia and Scott's pan-industry perspective and their positive perspective on the wonder of travel across more than 1000 nights and 600 flights in the past decade alone. Lydia is a licensed professional educator who has provided leadership in the classroom and administration of private schools throughout North America. Scott is a licensed professional engineer and internationally-recognized speaker who regularly conducts international speaking tours, where they blend business and pleasure in the world's finest hotels.

If you're interested in learning more about our unique model, please feel free to contact us using the form below.